TravSure – Privacy Policy

Last Updated: Nov 24, 2025

This Privacy Policy describes how TravSure, Inc. (“TravSure,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects your information when you use the TravSure website, mobile application, or services (“Services”). By accessing or using the Services, you agree to the practices outlined in this Privacy Policy.

If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

  • Account registration details (name, email, phone number, password)
  • Profile information (photo, preferred language, bio, location preferences)
  • Identity verification information (government ID, selfie verification, or third-party verification results, if required)
  • Payment information (processed via our payment partners; we do not store full payment card numbers)
  • Communications with TravSure or with other users through in-app messaging
  • Support requests and correspondence
  • Optional feedback, ratings, and reviews

1.2 Information Automatically Collected

  • Device details (model, OS version, browser type)
  • Log data (IP address, timestamps, pages viewed)
  • App interaction data (features used, clicks, navigation flows)
  • Location information when enabled (for matching Travelers with nearby Helpers)
  • Cookies and similar technologies

Location data is only used for core platform functionality such as matching, safety features, and session logistics.

1.3 Information from Third Parties

We may receive information from:

  • Identity verification providers
  • Payment processors
  • Background-check or safety partners (where applicable)
  • Analytics and fraud-prevention services

We do not buy, sell, or trade personal data.

2. How We Use Your Information

We use your information to:

  • Create and maintain your TravSure account
  • Enable Traveler–Helper matching
  • Facilitate scheduling, messaging, and in-person meetups
  • Process payments and send payout requests
  • Improve platform functionality, reliability, and safety
  • Monitor compliance with TravSure policies
  • Prevent fraud, abuse, or prohibited conduct
  • Provide customer support
  • Send safety alerts, updates, or transactional notifications
  • Comply with legal obligations

We do not use your profile photo, identity documents, or location for advertising purposes.

3. How We Share Your Information

We share information only when necessary for platform functionality or required by law.

3.1 With Other Users

When you schedule or interact with another user, limited profile information is shown, such as:

  • First name
  • Profile photo
  • Preferred languages
  • Ratings and reviews
  • General location (not precise GPS coordinates)

Identity documents and full legal names are never shared with other users.

3.2 With Service Providers

We share information with trusted third parties who help us operate our services, including:

  • Payment processors (e.g., Stripe or similar)
  • Cloud hosting providers
  • Identity verification partners
  • Analytics, security, and fraud-detection tools
  • Customer support and communication services

These partners are contractually required to protect your information.

3.3 Legal, Safety, and Compliance

We may disclose information if required to:

  • Comply with applicable laws or legal processes
  • Enforce TravSure’s Terms of Service
  • Respond to fraud, threats, or safety incidents
  • Protect the rights, property, or safety of TravSure, our users, or others

4. Cookies and Tracking Technologies

We use cookies, device identifiers, and similar technologies to:

  • Keep you logged in
  • Measure usage and performance
  • Improve user experience
  • Support security and fraud prevention

You may disable cookies in your browser settings, but certain platform features may not function correctly.

5. Location Information

Location access is optional but required for full functionality.
We may use location data to:

  • Show nearby Helpers or Travelers
  • Improve safety and route recommendations
  • Verify that meetings occur in public locations
  • Detect fraud or suspicious activity

You may enable or disable location permissions through your device settings.

6. Data Retention

We retain information only as long as needed for:

  • Account operation
  • Legal or regulatory requirements
  • Fraud prevention
  • Platform safety enforcement
  • Transaction and financial recordkeeping

Ratings, reviews, and safety-related records may be retained longer for trust and accountability.

You may request deletion of your account; certain data may remain in anonymized or legally required forms.

7. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

  • Secure data encryption in transit
  • Encrypted storage for sensitive fields
  • Regular security audits and monitoring
  • Access controls for internal staff

No platform can guarantee absolute security, but TravSure implements industry-standard protections.

8. Children’s Privacy

The Services are not intended for individuals under 18. TravSure does not knowingly collect information from minors. If we become aware that information has been collected from a minor, we will delete it promptly.

9. International Data Transfers

If you access TravSure from outside the United States, your information may be transferred to and processed in the U.S. or other countries with different data protection laws.

TravSure ensures that international transfers comply with applicable legal frameworks.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access personal information we hold about you
  • Request correction or updates
  • Request deletion of your account
  • Restrict or object to certain data processing
  • Withdraw consent (where applicable)

Requests can be made by contacting TravSure support.

We may ask for information to verify your identity before processing your request.

11. Communications Preferences

You may manage email and notification settings in the app.
You may not opt out of essential communications such as:

  • Safety alerts
  • Transaction confirmations
  • Account or policy updates

12. Third-Party Links

The Services may contain links to external sites or resources.
TravSure is not responsible for the privacy practices of third-party websites or apps.

13. Changes to This Policy

TravSure may update this Privacy Policy as needed.
Updates become effective when posted. We will notify users when material changes occur.
Continued use of the Services after changes means you accept the revised policy.

14. Contact Information

For questions or requests regarding this Privacy Policy:

TravSure, Inc.
7545 Irvine Center Dr Ste 200, Irvine, CA 92618
help@travsure.com

‍