TravSure – Terms of Service

Last Updated: Nov 24, 2025
This Terms of Service Agreement (“Agreement”) is a legally binding contract between you and TravSure, Inc. (“TravSure,” “we,” “our,” or “us”).

By accessing or using the TravSure platform, mobile application, website, or any related services (collectively, the “Services”), you agree to be bound by this Agreement. If you do not agree, you may not use the Services.

1. Overview of Services

TravSure is a platform that connects travelers and local individuals (“Helpers”) who offer non-professional, in-person guidance, language support, navigation assistance, and help with everyday travel situations. TravSure facilitates the scheduling, communication, and payment process between users (“Travelers”) and Helpers.

TravSure is not a licensed provider of medical, legal, emergency, trade, or professional services. All assistance is general, non-specialized, and intended for everyday travel situations.

All in-person interactions must occur in open, well-lit public locations such as coffee shops, malls, airports, and similar accessible spaces.

2. Eligibility

You may use the Services only if:

  • You are at least 18 years old;
  • You have the legal authority to enter into this Agreement;
  • You are not prohibited from using the Services under applicable law.

Helpers must additionally complete profile verification, background information submission, and identity verification steps required by TravSure.

3. Account Registration

To use the Services, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining account security;
  • Ensuring login credentials remain confidential;
  • All activity that occurs under your account.

TravSure may suspend or terminate accounts at its discretion for violations of this Agreement or unsafe behavior.

4. Nature of the TravSure Platform

TravSure provides a technology platform for connecting Travelers with Helpers. TravSure does not:

  • Employ Helpers;
  • Supervise or control Helper behavior;
  • Guarantee any outcomes;
  • Provide professional advice or services;
  • Assume responsibility for actions taken by Helpers or Travelers.

Helpers provide services as independent individuals, not employees, agents, or representatives of TravSure.

5. Helper Obligations

Helpers agree to:

  • Meet Travelers only in public, well-lit, safe locations;
  • Provide courteous, non-professional assistance;
  • Offer only general travel-related help (language, directions, guidance, local navigation, etc.);
  • Avoid medical, legal, financial, emergency, or licensed trade tasks;
  • Maintain accurate information in their profiles;
  • Communicate clearly and act respectfully at all times;
  • Decline any request that feels unsafe or inappropriate.

Helpers must not:

  • Provide transportation in their personal vehicles;
  • Enter private residences or hotel rooms;
  • Handle medical emergencies or hazardous situations;
  • Offer professional or specialized services requiring certification or licensing.

6. Traveler Obligations

Travelers agree to:

  • Request only general, everyday travel assistance;
  • Meet Helpers exclusively in public, safe locations;
  • Provide accurate meeting details and expectations;
  • Treat Helpers respectfully;
  • Abide by all safety guidelines and local laws.

Travelers must not request:

  • Medical care, legal advice, or emergency intervention;
  • Transportation in a Helper’s private vehicle;
  • Tasks that are dangerous, inappropriate, or illegal;
  • Assistance in private or isolated locations.

7. Payments and Fees

TravSure processes all payments for Helper services directly through the platform.

  • Travelers pay the standardized, transparent pricing shown in the app.
  • Fees are charged at the time a session is confirmed or completed, depending on the service type.
  • Helpers receive payouts according to TravSure’s payout schedule.
  • TravSure retains a platform fee for each transaction.

Travelers agree that:

  • All payments are final except as governed by TravSure’s refund policy;
  • Chargebacks or payment disputes may result in account suspension.

Helpers agree that:

  • Payouts may be withheld pending identity or fraud verification;
  • Any attempt to circumvent TravSure’s payment system may result in termination.

8. Cancellations and Refunds

TravSure may offer refunds according to its published policies. Refunds are not guaranteed and are considered on a case-by-case basis.

Cancellations made too close to a scheduled session may incur fees.

9. Safety Guidelines

For the safety of all parties:

  • Meetings must occur only in public, well-lit areas.
  • Helpers and Travelers must end the session immediately if safety concerns arise.
  • TravSure may monitor communications for safety and quality assurance.
  • Any illegal, threatening, or harmful behavior may result in immediate account termination and notification to authorities.

TravSure does not guarantee safety and is not responsible for user behavior.

10. Prohibited Activities

You may not:

  • Use the Services for illegal or harmful purposes;
  • Provide or request professional services (medical, legal, emergency, trade);
  • Attempt to bypass TravSure’s payment system;
  • Misrepresent identity or qualifications;
  • Harass, threaten, or harm other users;
  • Engage in discrimination or abusive speech;
  • Post false or misleading information;
  • Record or film another user without explicit consent;
  • Access or tamper with the platform using automated tools or unauthorized software.

11. Ratings and Reviews

After each session, Travelers may leave a rating or review.
TravSure may moderate or remove reviews that are abusive, fraudulent, or violate platform rules.

TravSure does not control or guarantee accuracy of user-generated content.

12. Communications

TravSure may send notifications, updates, safety alerts, and account-related messages through:

  • Email
  • SMS
  • In-app notifications

You agree to receive such communications as part of using the Services.

13. Intellectual Property

All platform content—including logos, trademarks, designs, text, graphics, UI elements, and software—is owned by TravSure or licensed to TravSure.

Users may not copy, modify, distribute, or reverse-engineer any aspect of the platform.

14. Disclaimer of Warranties

TravSure provides the Services “as is” and “as available.”
TravSure does not warrant that:

  • Helper services will meet your expectations;
  • All Helpers are qualified, safe, or suitable;
  • The Services will operate uninterrupted or error-free;
  • Any guidance provided by Helpers will be accurate or reliable.

TravSure disclaims all warranties, express or implied.

15. Limitation of Liability

To the maximum extent permitted by law:

  • TravSure is not liable for any injuries, harm, losses, or damages arising from interactions between Travelers and Helpers.
  • TravSure is not responsible for actions, omissions, or misconduct of any user.
  • TravSure’s total liability for any claim shall not exceed the amount you paid through the platform in the 12 months preceding the incident.

You agree that TravSure is not liable for:

  • Accidents or incidents during in-person meetings;
  • User negligence or misconduct;
  • Miscommunications or errors in guidance;
  • Delays, cancellations, or unavailability of Helpers.

16. Indemnification

You agree to indemnify, defend, and hold harmless TravSure and its officers, employees, and affiliates from all claims, damages, losses, liabilities, and expenses arising from:

  • Your use of the Services;
  • Your interactions with Helpers or Travelers;
  • Your violation of this Agreement or applicable law.

17. Dispute Resolution & Arbitration

Any dispute arising out of or relating to this Agreement or the Services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

You waive the right to a jury trial.

Arbitration shall take place in Delaware, unless otherwise agreed in writing.

18. Termination

TravSure may:

  • Suspend or terminate accounts at its discretion;
  • Remove content;
  • Restrict access to certain features.

You may terminate your account at any time by contacting support. Termination does not relieve you of outstanding payment obligations.

19. Governing Law

This Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

20. Changes to the Terms

TravSure may update these Terms from time to time. Changes become effective upon posting. Continued use of the Services constitutes acceptance of the updated Terms.

21. Contact Information

TravSure, Inc.
7545 Irvine Center Dr Ste 200, Irvine, CA 92618
contact@travsure.com

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